Relationship-driven Account and Customer Success Manager with an entrepreneurial mindset, business acumen and commitment to quality. Offers strong background in Client Management, Recruitment, Sourcing, Lead gen and Growth hacks. Takes a consultative and methodical approach to guiding complex projects through completion; demonstrates affinity for collaborative problem solving to ensure team success. Valued by clients for commitment, honesty and positive mindset.

• Expertise in offering a Positive Customer Experience – Manage expectations, Gauge push/pull factors, conduct interviews and make a genuine attempt to understand the client persona.

• Stake holder management - Leading teams to complete major tasks from building the business case to market delivery, to time constraints; developing and implementing effective solutions, often requiring an innovative approach and stakeholder management. Act as consultant to upsell Value adds like Employer Branding, Diversity initiatives and Market insights.

• Talent Whisperer: Ran successful streak of searches, finding talent, be the talent partner of choice for critical and hard to close roles.

• Automation and Scraping–Automation using tools like Zapier, Bookmarklets, VBA, Phantombuster, Dataminr, Scrapebox and various other tools.

• Used low code tools like Appsmith along with Java Script & Python (Utility code) for building internal tools.

• Product analyst/Manager with hands on experience building and launching HR tech products including – Design, MVP, UAT, Roadmap, A/B testing, Product demo and Account management.

• Copywriting, Drip Campaigns and Gamifying Outreaches – Exposure to ChatGPT & AI based tools for content writing, presentation and analytics. Ran complex multi touch campaigns. Personalized Emails, Linkedin messages using various techniques and tools.

• Product Builder (Personal capacity): Designed workflow for developers and got exposure to the following tech - Jira (feature tracking, roadmap), Codecommit & Github (repo), Chrome Extension (mv3/react), AWS Lambda (serverless node), S3 (storage), UIPath (for parsing), Postgres (database), Airtable (mock database), API (internal endpoints), Brightdata, Nubela and other SERP data (External API for linkedin Scraping and enrichment), Proxy cURL, JSON.

Work History

Business Consultant (contract) Feb 2023 – Sep 2023

Soho Square solutions – NYC

Performance consultant for Account and Customer success teams to build relationship and business roadmap for active clients and activating contact and business opportunities for dormant clients • Engaged in Presales RFP for 2 large financial clients’ procurement calls and got successfully onboarded. • Got invited to Vendor summit with a Big 4 client to showcase Value partnership in Diversity hiring, Search hacks, Automation and Ethical use of AI for talent finding/screening. • Signed up vendor with Big 4 client as elite partner for both Commercial and Government business. (Budget Outlay of $1.6B and over 7000 hires for 2023) • Coached Customer success managers to build a relationship tracker and monitored that with weekly standups • Built custom reports from CRM Data for live companywide performance tracker for the CEO.

TA Recruiter (contract) Feb 2022 – Dec 2022

NBCUniversal – NYC

• Talent Partner for Engineering vertical within Operations & Technology. • Advised and partnered with Engineering leaders in Hiring roadmap, Talent strategy, Compensation Insights and Poaching grounds • Actively used Linkedin Recruiter, Internal ATS (Brassring and Smartrecruiters) for sourcing and outreaches. • Managed Talent/Employer branding, candidate expectations and Offer negotiations. • Lead two major projects for the TA team on Creative sourcing and Engineering hiring dashboard

Business Manager - GTM Dec 2017 – Jan 2022

Alltech/Pomato/Glasssquid

Transitioned from recruitment to product during tenure; consulted with and developed relationships with staffing and recruitment firms; ensured highest degree of customer engagement post-sale with strong retention rates.

Secured the first 10 cornerstone clients (Recruiting Agencies) and moved the company from beta stage • Consulted with Product and Account management to establish Recruitment platform for Mid-Small size staffing agencies • Developed an array of content including pitches, scripts and marketing materials to better engage prospects. • Conducted Cold outreach Campaign on Email, Linkedin and Facebook with a 5% pre-launch sign up conversion • Recognized in client reviews for product knowledge, onboarding, and problem-solving skills. • Acted as a trusted advisor to clients, empowering them to reach their recruitment goals using Glasssquid/Pomato’s recruitment platform. Served as the liaison between the client and the technology teams including products and sales • Closure via creative and interactive virtual product demo's (Zoom, GoTo meeting, Teams, etc.), phone and email to C-Suite level prospects; • Managed a book of business while connecting Clients and Jobseekers, managing relationships on both sides of the transaction to move deals through the pipeline • Upsold jobseekers into a premium service that allowed mass job applications during demos and onboarding.

Account Manager /Recruiter Oct 2008 – Nov 2017

Alltech Consulting Services – Princeton, NJ

Clients: Morgan Stanley, Wells Fargo, Bank of America, UBS, Deutsche Bank

• Responsible for managing and executing the full life cycle recruitment process including sourcing, interviewing, managing and placing technical personnel in permanent, contract and contract to hire positions. • Technical staffing for fulltime and contract positions primarily focused in Capital Markets operations, Compliance and Wealth management. • Hired tech and operations talent in Electronic & Front office trading, Middle office roles in tech (Risk, Regulatory, Compliance and Trading operations) • Handled all IT Technologies involving combination of complex skill sets and rare technologies • Provided leads and schedule meetings with hiring managers for future business opportunities • Played the role of mentor, trainer and manager and eventually phased out the whole recruitment division to role/client-based silos with a centralized sourcing engine increasing the operational efficiency

Future Technologies Inc., – Plainfield, NJ, USA Feb 2008 to Oct 2008

Client: Pillar data systems, Rosetta stone

Business Coordinator – Global Sourcing

• Lead the recruiting operations for Business Intelligence/ETL technologies.

• Hired over 20 onsite and offshore resources in Siebel CRM, OBIEE & Oracle EBS

• Manage partnership with BI tools vendors including Microsoft and Oracle and their channel partners.

• Participated in vendor selection, negotiation and contract processes and executing the logistics required enabling the vendor choice.

• Led strategic assessments of outsourcing opportunities and resolved contractual, performance, and relationship issues.

Basco Systems - India/ USA Dec’ 05 to Dec’ 07

Recruitment Lead

• Worked on a full-service IT hiring Desk for US operations.

• Managed full desk operations of 5 recruiters covering Bench Sales, Client acquisition, Contract management and Onboarding.

• Managed deliverables on timesheets, Invoices and payments with consultants.

• Ran recruitment drives in different parts of the country

CAPntel Executive Search firm - Bangalore, India Feb ‘04 to Dec ‘05

Consultant - Knowledge Process Outsourcing

• Assessing client needs & developing plan for recruitment to facilitate right selection and fit for the client companies.

• In charge of all turnkey operations for contract staff at Dell international services, Bangalore.

• Evaluating candidates and making recommendations for hire. Conducting job related testing and reference checks of applicants as per client requirements.

• Act as a corporate representative at external events such as Career Fairs, Walk in Drives, etc.

• Business Development: Making Presentations to new clients regarding recruitment & other HR services of the company.

Viteos Capital Market services June 03 to Dec ‘03

Process Associate

• Worked with the program manager in ramping up and created a new offshore team for the division, involved in all aspects of workforce management, corporate processes, program metrics, budget, and training. • Hired teams for BOT operations setting up first offshoring back office services for Goldman Sachs in India • Hired Fund Administration teams (Fund accountants, Analysts, Managers) at Bangalore and Mumbai.

Education

Bachelors in Engineering – Bharathidasan University

Certification

Certified Product Manager – General Assembly – 2017